3.0
2 Jul 2019
Former employee, more than 5 years
London, England
Recommend
CEO approval
Business outlook
Pros
Collegial atmosphere, CRS-focused, Spending on digital and technology.
Cons
The brand is shiny and there is a lot of spending on digital transformation, but it's slow moving and the culture is stuck in its ways (conservative, lengthy timelines for decision making). Middle managers are not empowered and/or are too concerned with maintaining the status quo than in effecting real change.