Pros
- If (A very big if) you get into the right team and can do most of your work in a silo you can get a lot of work done with a lot of autonomy - Some of the people are pretty good
Cons
- Most people do not care about their job or their output - There are entire teams that nobody knows what they do - In IT alone there have been 8 leads quit in the last 6 months - The entire ITSM team quit at one point, they convinced 1 person to stay on part time while they quickly hired 3 more people - If you get on the wrong side of one of the GM's you will be marked as "the enemy" and be forced out extremely quickly (Either by giving you things that are outside your remit and telling you to do it or by telling you to do things directly (GM -> Team Lead) and then when your manager asks you what your doing they have said they've already spoken to that GM previously and said XYZ was not a priority) - There is no accountabiity for anything - Make multiple P1 outages affecting the entire business? All good - Misspend $300k+? No worries - Cause security incidents? Blame someone else and your all good - Be an SME of a service but not know how it works? Don't worry about it - Abuse service desk in multiple tickets? Swept under the rug - Failed projects? Promotion - Make the only people who know how business critical systems work redundant? Deflect blame - There was services being transferred to my team. I recieved direction from a GM that I wasn't allowed to talk or know about what services my team was going to recieve until we got them Mismanagement is so bad that when I resigned and gave my months notice I found out I was actually being let go early.. Via a service desk ticket. My manager wasn't aware that I was being let go early