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      Quote Velocity

      Engaged employer

      Quote Velocity reviews

      Toxic culture and poor management lead to low morale - Anonymous employee Quote Velocity Employee Review

      1.0
      8 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros at all this place has took a turn for the worse

      Cons

      This job has become a gamble. Employees are treated well when they're making money for the company, but the moment production drops, management is quick to point fingers instead of addressing the real issues. In my experience, many of the problems within this company stem from Melissa's leadership and management style. Over the past six months, the company has taken a significant turn for the worse. Lead distribution and call flow often appear inconsistent, leaving some employees feeling they are not being given the same opportunities to succeed as others. Employees are treated like numbers rather than people. Many agents struggle with poor-quality leads and declining transfer opportunities, yet are still held to the same expectations and face termination when results fall short. Instead of addressing these concerns, management often places blame on employees. The workplace culture has become increasingly toxic and unprofessional. Favoritism, poor communication, and a lack of transparency have severely impacted morale. Many employees feel undervalued, disposable, and unsupported. Unfortunately, under Melissa's leadership, the company culture has deteriorated, and employee retention and morale have suffered. Unless major changes are made, I believe the company will continue to lose good employees and further damage its reputation. THEY ALSO GIVE FREE LUNCH TO THEIR AGENTS FOR GOOD REVIEWS

      avatar
      Quote Velocity Response
      1w
      We're disappointed that your experience with Quote Velocity led you to feel this way. While we welcome honest feedback and are always looking for ways to improve, we do not believe this review accurately reflects the experience of the majority of our employees or the values of our organization. Our industry is performance-driven, and with that comes accountability at every level of the company. We work hard to provide agents with coaching, support, quality leads, and opportunities to succeed. At the same time, all employees are expected to meet performance expectations and uphold company policies and professional standards. We understand that not every employee will agree with every decision made by leadership. However, decisions regarding employment are never based on favoritism or personal preference. They are made based on business needs, performance, policy compliance, and the overall success of our team and clients. As for the claim regarding lunches and employee reviews, we occasionally provide meals, contests, and other forms of employee appreciation as a way to recognize the hard work our team puts in every day. We do not provide incentives in exchange for positive reviews and instead simply encourage employees to share their honest experiences. We remain committed to building a positive workplace, listening to feedback, and continuing to improve.

      Explore other reviews about Quote Velocity

      5.0
      12 Feb 2026
      Medicare advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Embraces employees like true family;

      Cons

      Complicated Performance Statistics, IAS format,

      1.0
      10 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The commision pay used to be great for everyone, now its only great for favored employees.

      Cons

      The favoritism is unreal at this company, unless you are in good with management you are not making money anymore. Most people get aged leads that lead to poor transferred calls. You get paid $13 an hour and commissions, with the fresh call leads being given out to the select favored employees its pretty much just working for that $13 an hour. They put an intense amount of pressure on employees to keep a certain call percentage in order to keep the commission they earned. They also keep people on different tier levels with the top tier being the level with the best calls and available hours to work, but it's only for managements favored people. They will tell you that the tier levels are performanced based, but based on alot of group comparison from other employees and myself , that was quickly confirmed a lie. They do daily performance bonuses which is awesome until you realize it's the same people every day. The gaslighting they do to try and make you believe that it's the employees problem that they are not doing well and you just have to try harder. The company seems like its not doing very well since they are letting many people go without warning. So all in all if you are considering this company, think long and hard if you can live off of $13 an hour. Would not recommend.

      avatar
      Quote Velocity Response
      1w
      Thank you for taking the time to leave a review. While we understand that not every employee will have the same experience, we disagree with several of the claims made in this review. Our tier system, call flow, and incentive opportunities are based on performance and business needs, not favoritism. Employees move up and down tiers based on results, and those expectations are communicated clearly. Like most performance-based call centers, compensation consists of an hourly wage plus commission opportunities. Many of our agents continue to earn strong commissions, and daily bonuses are awarded based on objective performance metrics, not personal relationships. Lead quality and call volume can fluctuate, which is something every company in this industry faces. When that happens, our focus is on coaching and helping employees improve their results while maintaining the standards necessary to serve our clients. This review also references staffing changes. Like many companies, business needs can change over time, and difficult decisions sometimes have to be made. Those decisions are never easy and are made with careful consideration of both operational needs and long-term business goals. We are committed to providing an environment where employees who show up, follow expectations, and perform accordingly have opportunities to succeed and grow.
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