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      Quote Velocity

      Engaged employer

      Quote Velocity Reviews

      3.5

      60% would recommend to a friend

      (49 total reviews)
      avatar

      Manny Zuccarelli

      66% approve of CEO

      60% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity and inclusion

      3.5

      Culture and values

      3.5

      Senior management

      3.5

      Compensation and benefits

      3.2

      Career opportunities

      Quote Velocity has an employee rating of 3.5 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quote Velocity employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      49 reviews
      1.0
      6 Sept 2023

      The worst company I have ever worked for!!

      Medicare advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule full time or part time

      Cons

      Bonuses, unpaid breaks, no UPT If you work for them they are going to bait & switch you LIE to you about making a lot of money and yes their are people making money only leadership friends and family then their friends and family so you will come there and work all their Tier 2 & 3 leads which have been called over 10 - 15 times and make no money you will work 7 - 8 hours a day with under 18 transfers and their friends and family will have 40-90 transfers a day and they will get all tier 1 leads you will be told that you can be like them but you can't because leadership controls the leads who gets them its the same people every week after week. I was their for over year 1/2 and they would allow you to make money then the next week you make no money your paycheck will go from $1300 a week to $490 a week until they feel like giving you better leads and don't question leadership because you will be targeted. This company is completely at fault for the failure of their agents. Their is no selling at all they control the leads you get if you get good leads you will make money old leads you make no money $13 hour. Don't work here. You'll make nothing and you'll hate it.

      avatar
      Quote Velocity Response
      2y
      Thank you for taking the time to share your concerns. We're sorry to hear that your experience at our company fell short of your expectations. However, we must address some inaccuracies in your review. First, let's talk about the lead distribution. Our system automatically determines the routing of leads to specific agents on a weekly basis based solely on performance metrics. There is no manual interference in this process, and therefore, no favoritism toward any agents or groups of agents. We strive for a merit-based environment where everyone has an equal opportunity to succeed based on their performance. Regarding pay fluctuation, it's important to understand that the nature of sales roles often involves variability in income due to the commission-based structure. The figures you mentioned seem to reflect a week with lower performance, which is a risk inherent in any sales role. The fluctuation is also highly exaggerated and does not demonstrate the norm on any reasonable level. As for unpaid breaks and lack of UPT (Unpaid Time Off), we comply with all labor laws and regulations. We encourage any current or former employees with concerns about compensation to contact our HR department so we can investigate and resolve the matter promptly. This is highly standardized, so we're not sure what exactly is being said here. Your claim that "this company is completely at fault for the failure of their agents" does not align with our core values or practices. We offer training programs, mentorship, and resources designed to help all of our agents succeed. We take your advice to management seriously and are committed to continual improvement. However, we feel it's important to clarify these points to ensure an accurate portrayal of our company. If you have further concerns, we encourage you to reach out to our HR department for a confidential discussion. Thank you again for your feedback, and we wish you all the best in your future career endeavors.
      1.0
      23 Sept 2023

      Terrible Politics

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH, Set your own schedule

      Cons

      Favoritism, lack of professionalism, racism, terrible upper management, lack of accountability. Theres plenty of discrimination in this work place. Ive witnessed people of color get fired over a missing paycheck, as well as people with health emergencies fired without a second thought. Ive also witnessed Supervisors talk reckless with no accountability.

      avatar
      Quote Velocity Response
      2y
      Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Quote Velocity (despite remaining with us for nearly 4 years) did not meet your expectations; however, we must clarify some of your claims. Firstly, it's good to hear that you appreciated the work-from-home and flexible scheduling options we offer. These policies are in place to offer our employees a balanced work-life situation. However, we must strongly contest your allegations regarding favoritism, racism, and discrimination. We take such allegations very seriously and conduct thorough investigations if such claims are officially brought to our attention. It's disheartening to hear that you feel this way, but we must insist that your claims do not reflect the company's values or practices. We are committed to promoting a fair and inclusive work environment. Our termination procedures are handled carefully and in accordance with all legal guidelines. If there have been instances of missing paychecks or other administrative errors, these are handled as promptly as possible and are never used as grounds for termination. Your comment about management and supervisors is also taken very seriously. Our managerial staff is trained to maintain the highest level of professionalism, and any lapse in this is not tolerated. We're always striving to improve, and your feedback will be taken into consideration as we assess and refine our policies. If you, or any other current or former employee, have specific complaints, we strongly encourage you to contact our HR department so that any issues can be investigated and addressed directly. Thank you for your time, and we wish you all the best in your future endeavors.
      1.0
      27 Mar 2023

      Very Deceptive Company

      Customer experience associate
      Recommend
      CEO approval
      Business outlook

      Pros

      remote at home position only

      Cons

      Deceptive about the earning potential and dispersion of leads. They will see that you are doing well and stop you from earning any bonuses and incentives. They say that you can earn $28 dollars per hour. That is only is you are on their list of favorites.

      avatar
      Quote Velocity Response
      3y
      We know exactly who wrote this, and here are the facts: 1. This individual skipped multiple courtesy training sessions with captains and contact center managers. These sessions are one-on-one's designed to help them in their specific areas of need. 2. They were placed on a performance improvement plan that normally lasts two weeks, and we extended it to six despite limited growth. 3. They were provided a PIP document in which they acknowledged and agreed upon each KPI. QV maintains a lower attrition rate than nearly any other call center in the nation with a majority of the workforce generating well over $28/hr and with top performers well over double this. Performance is always rewarded, not the other way around. Aside from anything else, it would be illogical to do otherwise. Unfortunately, this individual was not able to perform well enough to remain on board with our team. Despite extensive initiatives such as workshops, one-on-one sessions, and mock calls, their performance did not improve.
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      ReviewsQuote Velocity reviews

      Glassdoor has 57 Quote Velocity reviews submitted anonymously by Quote Velocity employees. Read employee reviews and ratings on Glassdoor to decide if Quote Velocity is right for you.