Welcome to hell - Product Quandoo Employee Review

1.0
19 Nov 2019
Recommend
CEO approval
Business outlook

Pros

- there are good people at your peer-level who are amazing to work with everyday (emphasis on the peer-level, see below cons for management) - happy hour on Friday with free food and free beer - very good home office policy

Cons

- high turnover in the company especially in product and tech departments, turnover is 50%, maybe more now - there have been a lot of departures in the CXO level in the last 6 months and the priorities keep changing every other month. It's very hard to understand the leadership direction and overall product vision when there are no real leaders at this company - no internal promotions structure or internal definitions of how to get promoted, it's all based on favouritism with the CTO or CPO (they would rather hire someone externally to fill a senior role rather than invest and promote their internal employees to grow with the company) - CTO and CPO couldn't communicate if their lives depended on it, they are known to be very sneaky when they communicate top-down to their people, basically they withhold information on purpose and use their people as pawns to be messengers in political games - very toxic politics at the upper management level that trickle down to teams in a bad way such as making decisions without considering others - You should read the reviews on TrustPilot about Quandoo because all the negative ones are very on point. The B2C and B2B platform are jokes, nobody cares about the users and when the users have bad experiences, it falls on deaf ears. - Quandoo only cares about a select few high-profile restaurant clients and the platform ends up being a very sales-driven product. The sales team has free rein to give promises of building product features to acquire or retain restaurant clients. Then the sales and product teams never communicate these contractual obligations to anyone in tech before they sign the contract. Deadlines have continuously been delayed due to the lack of communication from these teams - if anyone is an undesirable employee for upper management and this employee has passed their probation so it's hard to fire them, it is a known tactic from upper management to push these people out of their teams/projects and bore them to the point that they resign eventually - There are some managers who belittle you in front of others and you are expected to just take it. HR will do nothing to help you if you report it. Bullying and harassment have only been defined as offences because only recently has the company created a Code of Conduct - People are afraid to speak out because of the bad culture at the company where people are favoured over others, so the repercussions are demoralising

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Quandoo Response
6y
Thank you for sharing your feedback. We’re sorry to hear that you did not have a positive experience. We strive to have a culture of openness and integrity and our highest priority is to ensure our employees feel safe, secure and valued in the workplace. In saying that, we would like to discuss several of the points you made in person as we do not share the same opinion. If this is something you’d be interested in, please contact us at: peopleandculture@quandoo.com We wish you all the best for the future!

Explore other reviews about Quandoo

5.0
7 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great coworkers Actively working to improve the product

Cons

Management wasn't sharing the bad numbers and how to actively improve them

5
4.0
28 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Helped me develop leadership and team work skills

Cons

It was a bit messy due to the fact that the office had just opened in Singapore

7
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Quandoo Response
10y
Thank you for taking the time to post your review. It is great to hear of your development in both your leadership and team work skills during your time with us. We have worked extremely hard on our training and development program for all employees here at Quandoo. So we are thrilled to hear of the positive impact these efforts are making! Once again we appreciate you sharing your experience with us.
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