Where to start ! When I first started I thought i had struck Gold everything seemed so perfect but it wasnt long before I started to see past facade.
As I said there are some genuinely nice people there but there is ALOT of two faced behavior going on. People in upper management will be ever so nice to you in and around the office as they build up a case against you for your dismissal.
High turnover and considering the office doesnt have that many people alot of people leave or. dont pass probation. Many people have commented on the fact that people who are referred rarely pass probation (presumably because someone stands to make a grand and they do not want to pay out).
Having spoken to a number of people within the company across the floors I can tell you so many people are unhappy at Pulse London and the way it is run. In addition many do not agree with how people are treated as disposable individuals rather than valued team members. Quite a few individuals are seeking employment elsewhere.
The fact you are FORCED to pay a pound to dress down on friday for charity. The idea is nice but when there is a register ticked off to ensure you have paid your money and if you dont then senior management will pay you a visit it does make you question where the money is actually going? To the charity or the company? Charity should be goodwill and because you want and with a giving heart.
Glass ceiling for people from ethnic minorities: As a Caucasian individual this particular point has no impact on me personally but I still believe there is an injustice occurring. Ive heard people pass comment on the fact that it seems particularly difficult for ethnic minorities to move through the company or secure senoor positions. There is a high concentration of ethnic minorities in some of the lowest paying roles where the earning potential is little to none past your basic salary.
Micromanagement: Micromanaged to the nth degree this is one of the most unbearable aspects. Call times of 2h a day with no regard for the quality of the call. If your call stats are low you will know about it which would be fine if a call needed to be made but calling nurses and clients JUST to make up call time doesnt seem productive.
Two faced people. This is something that you do not notice at first but the longer you are there you will quickly start to realise that so many people are two faced and should not be trusted, they will speak badly of their colleagues to other colleagues yet pretend to be friends in person. When they want you gone they will find absolutely anything to use against you, even the smallest mistake you made in your first month will come back to bite you when they want you gone.
Clock watching culture. In all fairness to Pulse most people feel they can leave on time however God forbid you should try to get ready even one minute early (to avoid missing your train and having to wait 45minutes) and you will be told you are contracted to finish at x time and you work until the minute. However if you come in early not one person will tell you this is not your contracted time to start and you must stop working. There is an absolute culture of Pulse Taking, taking, taking and giving very little back and being very rigid. They would get so much more from their employees if they felt valued, respected and like Pulse were reasonable.
Unfortunately the free drinks on a Friday and free bi monthly drinks cannot make up for the shambles that is Pulse. There is so much wrong with this company
