Pulse (UK) Reviews

Some of the roles were very demanding and there wasn't always enough resource to manage my workload.

I’ve worked for this agency since 2018 and fully confirm the 1-star reviews — it’s genuinely harmful to your career. They’ve now sabotaged my second career goal (dual nursing training), just as they ruined my first attempt at child psychology by withholding local shifts when I moved to the capital. As soon as I announced my new training on social media, they stopped offering shifts entirely. Pattern: They deliberately send new, reliable, physically fit staff (13+ years qualified) to the furthest hospitals first. Transport/timekeeping issues get you blacklisted there, only then do they consider nearby placements. No fair rotation — you’re stuck relying on unreliable public transport (Elizabeth line delays etc.), then hospitals complain about lateness. Shifts are only booked if you pick up the phone while asleep; missed call = no shift, no pay. They share your private phone number with hospitals and monitor social media. Confidentiality is routinely breached. Communication is chaotic — day and night coordinators contradict each other about shift availability. Payroll is a nightmare: late payments (once took a full year), cancelled-shift fees denied if you’re “late” (even by minutes), partial weekly pay despite supposed full-time booking, no guarantee of hours the next week. Training stopped in 2023; booking requests ignored. Revalidation support is absurd — sign-offs dismiss legitimate CPD (IT skills used in role, peer-reviewing healthcare articles) as irrelevant. Result: months of inconsistent/reduced pay have left me unable to cover dual-training fees or living costs. I now face bankruptcy and a 2-month clearance delay. Verdict: Avoid agency work if possible, and definitely avoid this one.