The company appears to hate the staff that work in the restaurants. Complaints going beyond the restaraunt manager (including those about the RM) are met with character assassinations of the complainee, studiously ignored, or "forgotten about", and when they are acted on it is done in a lackluster manner and grudgingly. 16 people walked from our branch in the space of two months due to issues of bullying by a manager, and the response from higher up was essentially invisible to those of us that remained.
The company seems entirely incapable of hiring managers who are actually good at dealing with people (see above).
The admin team coordinating beyond the restaurants seem incompetant at best, and backstabbing and uncaring at worst.
Also, the markup PE has on its food is ridiculous, all the customers are being completely taken for a ride, price wise.
Bullying seems ingrained into the structure of the company.