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      Pipedrive

      Engaged employer

      Pipedrive reviews

      Once great, now horrible. Restructuring. Low pay and are involved in shady layoffs practices. - Software Engineer Pipedrive Employee Review

      2.0
      3 Mar 2024
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The engineering work is supported by high-quality hardware and tools with Macbook Pro as default. The office environment is outstanding, with excellent coffee and other amenities e.g. gym. In Tallinn, there's a slight compensation for food, though the effects of cost-cutting are noticeable. Specialists and middle managers, especially those with extensive experience, are highly competent. The benefits package and private health insurance are particularly impressive. Below the mid-manager level, traces of Pipedrive's exceptional culture still persist. The atmosphere is friendly, making the workplace feel safe and welcoming. However, challenges emerge at higher management levels, notably with executives brought in by Vista. Most executives within the Engineering organization hail from the "old Pipedrive" period and are effective, but the broader business organization displays a wide range of personalities. There's a noticeable distinction between individuals who merely manage upwards and those who are truly committed and put in significant effort for the company, rather than just completing tasks and seeking approval from senior management. The method of addressing problems—whether by a thorough, fact-considerate approach or a hasty, imbalanced reaction—significantly separates the original Pipedrivers from the newcomers.

      Cons

      Last summer, the CTO announced that there is no future at the company for experienced engineers, intending to force out senior staff due to their high salaries. The company is slashing costs by laying off senior engineers and specialists, not fully complying with legal standards. This practice of not offering alternative roles within the company breaches Estonian law. HR has shifted its focus entirely to cost-cutting, neglecting fairness and career progression. Over a few years, HR quality has plummeted from the highest standards to the lowest, as previous leaders have left. The company is gearing up for a sale by Vista, yet it's not achieving enough growth for a satisfactory valuation, hampered by poor investment in its product and overspending on ineffective marketing. Pipedrive's culture is diminishing, evident from the repeated small-scale layoffs—occurring three times in 2024 alone—rather than a singular comprehensive cut, setting a tone of bleak expectations. The environment, once vibrant and joyful, has been overshadowed by an atmosphere of fear, distrust, and empty promises. The upper management, located in London, feels out of touch, making rare appearances only for superficial motivational speeches. Whereas senior contributors initially received stock options with Vista's acquisition, this benefit is now reserved for senior executives alone. In contrast, companies like Bolt and Wise continue to distribute stock options. Feedback from employees is mostly ignored, met with a facade of polite disinterest. Teams within the customer organization have been dismissed for asking too many questions about their career paths. In the engineering and product divisions, there's a clear absence of a coherent long-term plan for developing a superior product—a feeling that was strong a few years ago. Currently, the focus seems to be on maintaining existing systems, with significant resources misspent on non-productive marketing activities. Engineers share this sentiment, with many appearing to be disengaging quietly and starting to look for new job opportunities elsewhere.

      avatar
      Pipedrive Response
      2y
      Thank you for taking the time to leave a review for us, fellow Pipedriver! We appreciate your candid feedback and are concerned to learn about your experience with us here at Pipedrive. We take your comments seriously and trust that you will understand the delay in a response whilst we review internally. Regarding the treatment of experienced engineers and specialists, we are committed to upholding the highest ethical and legal standards. We value the contributions of all our Pipedrivers and aim to create a fair and inclusive workplace. One of our primary focuses is to make sure that we have high performing teams. For this, we are constantly reviewing how we’re doing, including analysing which competencies and seniority levels we need in each area/team to deliver the expected results optimally. We are very proud of our recently hired interns as well as our Software Engineering Career framework, where we have 14 different levels to progress through in Pipedrive. Our current promotion system supports our colleagues’ growth whenever an engineer is ready for it and business needs are in place. It's important for us to uphold our values to maintain an open, transparent, and supportive environment for our employees. We’re dedicated to creating a positive workplace culture and are currently reviewing the recent employee survey, taking all feedback into account. To your point about the product and engineering divisions, our customers are at the heart of what we do, and our vision to be the best CRM for small business remains our north star. We have undergone changes that better help us achieve this vision for the future. However, we remain committed to providing a people-first experience to our Pipedrivers, along with a world-class product to our customers. We want to ensure that every employee feels heard and valued and encourage you to engage with our Executive Team to discuss your concerns. It’s our commitment to make Pipedrive a place where all employees can thrive and contribute meaningfully to our success, driving growth together.

      Explore other reviews about Pipedrive

      5.0
      13 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic culture from top-down First-class product that makes a real impact in the world Very competitive benefits + compensation package Great opportunities for travel to other countries with EU offices

      Cons

      Process change related to company growth

      avatar
      Pipedrive Response
      3mo
      Thank you for taking the time to leave us a review, fellow Pipedriver! We’re delighted to hear that our culture, product, and benefits are making a positive impact on your experience. Building a strong, people-first environment from the top down is something we care deeply about, so it’s wonderful to know that it’s coming through. It’s also great to hear that you’ve found value in the opportunities to collaborate across our EU offices — that global connection is a special part of being at Pipedrive. As we continue to grow, we know that process changes can sometimes bring challenges. Scaling thoughtfully while preserving what makes our culture strong is an ongoing focus for us, and feedback like yours helps keep us on track. Thank you again for sharing your experience — we really appreciate it!
      3.0
      15 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The company offers flexibility to work remotely, which supports work–life balance. Its global footprint provides opportunities for international exposure and occasional travel across multiple office locations. Many of the people are genuinely great to work with, and those relationships were a meaningful highlight of the experience.

      Cons

      The company is largely Europe-centric, which is understandable given its origins, but U.S. teams can feel overlooked. Communication to U.S. based employees around company events, office expectations, and broader initiatives is often inconsistent, and teams in this region frequently absorb the impact of decisions without sufficient context or support. Leadership consistency has been a challenge, with noticeable changes at the executive level contributing to shifting priorities and a lack of clear long-term direction. There is also a strong emphasis on executive and senior leadership development, including training and compensation, while investment in growth opportunities for the broader employee population feels limited. Equity offerings are primarily restricted to certain levels, largely management and executive roles. Expanding equity participation to include non-management and lower-level staff would feel more equitable and better aligned with common practices in the tech industry. From an operational perspective, some internal functions could benefit from stronger structure and oversight. HR can feel somewhat insular due to long standing working relationships, and there has been a recurring pattern of payroll and ADP related issues that have required cleanup more than once, particularly around U.S. payroll and tax compliance.

      avatar
      Pipedrive Response
      3mo
      Thank you for taking the time to review us, Pipedrive alum! We’re glad to hear that the flexibility, global collaboration, and relationships you built along the way were meaningful highlights of your time here. Creating an environment where people can balance work and life while connecting across regions is something we always aim to uphold. At the same time, we appreciate you calling out the areas where your experience didn’t meet expectations. As we continue to grow as a global company, ensuring consistent leadership, clear long-term direction, and strong communication across regions is very important. We recognise that alignment and transparency are essential to building trust and supporting our teams effectively. Your feedback around development opportunities, equity participation, and operational structure is also important. We’re committed to continuously reviewing how we support our people at all levels and how we strengthen processes to better serve our teams across locations. Thank you again for sharing your perspective — feedback like this helps us reflect, improve, and grow.
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