Fun place to work at, but management needs a lot of improvement - Cashier PetSmart Employee Review

3.0
14 Jun 2011
Recommend
CEO approval
Business outlook

Pros

It's a fun place to work with all of the animals and the dogs that customers bring in. Other than the typical customers that whine about prices or service or whatever, the customers are rather nice. We also get a lot of regulars who are always fun to talk to. While I'm a cashier now I was a stocker and it was fun to stock the product and see what new stuff came in.

Cons

I don't know how it is at other locations, but at the location I work at, the store manager NEVER makes employees full-time... There's only one person in the core store (not salon or hotel), other than the managers, that's full-time. The amount of hours are bad too, I frequently ask them if there's any way I can get more hours, they say they will and I get literally 1 or 2 hours in the following weeks. And in the three years I've been with the company I have NEVER received a written evaluation about my job performance, even though in the handbook it says we should. The store manager also doesn't communicate enough.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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