PetSmart Reviews

3.1

37% would recommend to a friend

(10,777 total reviews)
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Ken Hicks

26% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
25 Apr 2017
Recommend
CEO approval
Business outlook

Pros

-So many animals!! -Company is doing some pretty good things -Many options within the company--move up or change position -15% discount for employees -Lots of opportunities to learn more about animals

Cons

-Base pay is pretty low for all the sh*t you deal with (literally) -Work environment completely dependent on management and coworkers -Customers can be RUDE. -Have to see a lot of mistreated animals -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

5.0
21 Oct 2015

Best First Job

Recommend
CEO approval
Business outlook

Pros

Taught me a good work ethic in a very supportive environment. This was my first job and I had been in team settings from participating in sports growing up but this was slightly different. It was a good transition. Co-workers were very friendly, upbeat, and we always helped each other. Management was also great! I loved working here. Only reason I quit was because I wanted to be a veterinarian and had an opportunity to work at a pet hospital. I miss my PetSmart family! Also, if you're looking for a career, this is a really good place. They were offering me a chance to go to the academy to learn to groom and I hadn't even been there a year. They have excellent growth opportunities and great benefits for full-time employees. They also genuinely care about all the pets and pet parents!

Cons

The only cons I have were some of the dogs were disobedient and it was hard to groom/bathe them without them injuring themselves or me. If you take a job in the grooming department, you must be able to lift dogs into the tub and have A LOT of patience!!! Being an animal lover probably wouldn't hurt either :)

5.0
21 Aug 2019
Recommend
CEO approval
Business outlook

Pros

My managers, coworkers, and even customers are great and make the job well worth it! I also get paid well and get to learn A LOT of things about products and animals that I didn’t know before. Everyone is very nice and cares about you and helping you succeed if you put in the effort. You also get basic vacation time even as a part time employee and the company offers a lot of other benefits even at the part time level.

Cons

Usually part time workers only get around 20 hours but sometimes more. I would say the main con is how much the hours fluctuate.

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PetSmart Response
6y
Thank you so much for the review! That's great to hear how much you enjoy some of the PetSmart perks and benefits. We agree with you - our fellow associates and customers are wonderful. That shared love and passion for pets is a powerful bond that connects us all. Thank you, again, for sharing your experience.
Viewing 1 - 3 of 10,777 Reviews

Glassdoor has 11,040 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.