Ask questions before you take a management position!! - Manager PetSmart Employee Review

1.0
5 Jun 2015
Recommend
CEO approval
Business outlook

Pros

employee discount. 3 weeks vacation from the start. Get to hang around with sometimes half nutty "pet parents" on a daily basis.

Cons

If you are going to interview for a Store Management position at Petsmart, I would HIGHLY recommend that you ask how many persons has held the position you are applying for and why they left. Then ask how many final action plans have you given to other managers. There is a reason they pay you well and give you so much vacation. its a trap.. heads up! you are held up to an extremely high expectation that is unattainable by most. Service sales are huge. if you cant convince someone to spend $119 on something they don't need (dog training classes), then stay away! If you dont want to spend an entire overnight or 2, or maybe 3 to "sweep" your entire store to prepare for a potential random audit during your days off or vacation, then DONT take this position. If you are told you will only work 45 hours a week, 1 Sunday a month, and rotate Saturdays, DONT believe it! Its a trap! you will work most weekends and 55-60 hours is more realistic. If you are told you are given an hour for lunch every day, that may be true, but good luck getting to take it! If you do take it, you will be frowned upon. If you are not "growing the basket", watch out for an action plan.. IE if 1 customer comes in every other week to purchase 1000 crickets, that will significantly impact your basket growth with that 1 customer. there is a "we love pets" attitude associated with the company. But how do you think Petsmart is able to keep such a consistent "supply" of small animals, reptiles, birds, fish, etc. in ALL of their stores. The exact same way puppy mills do.. Which petsmart strongly speaks against regularly. HYPOCRITES! PETA does not think highly of them at all. search it for yourself.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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