Good part-time job for students - Cashier PetSmart Employee Review

4.0
11 Jul 2013
Recommend
CEO approval
Business outlook

Pros

Very flexible scheduling, employee discount, you get coupons every month on their proprietary brands for cat and dog food, job is fairly easy, the managers and the customers at my store were nice, we sell many high-quality products and the selection is growing

Cons

Head office seems to be cutting hours recently; despite some training at the start most of your knowledge would come from prior experience as there aren't many opportunities to learn while on the floor (you can't watch other associates help customers like they suggest in the training videos if your store is bare-bones staffed); we sell a certain premium-priced brand with really poor ingredients but because our area is affluent, lots of people buy it--certainly not the best for their pets.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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