Like anywhere in retail, the culture differs from region to region. - Retail Store Manager PetSmart Employee Review

2.0
14 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The base pay and benefits are very good.

Cons

-Zero work life balance, you will be expected to completely put your family on the back burner. Routinely expected to alter vacations and days off to accommodate last minute corporate visits or other last minute tasks. -Retaliation, although discouraged on paper, is very prevalent. I would never call associate relations on an issue with fear it would come back on me. -Training was simply three days of e-learnings then being fed to the wolves.

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PetSmart Response
7y
Thank you for the feedback. While it's great to hear you liked the compensation, you raise some concerns are not in line with our values. We'd like to hear more about your experience so we can be sure to address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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