Corporate HQ is a sad, miserable place to work (that used to be great.) - Anonymous employee PetSmart Employee Review

1.0
11 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Was a wonderful place to work until the new leadership came on board/company went private. Bringing pets to work is the only pro left.

Cons

After new senior leadership it all went down-hill. Tense, depressing atmosphere and many long-time employees left the company or were let go. CEO wants no reminders of the past and has established a culture of fear and dictatorship. Sad to see a company change for the worst almost overnight.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
7h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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