Heartbreaking - Corporate Office PetSmart Employee Review

1.0
30 Mar 2017
Recommend
CEO approval
Business outlook

Pros

At least I'm employed? Wearing jeans each day is still pretty good. Having the facilities like the cafe, gym and daycare on campus has always been nice

Cons

Where to begin? It breaks my heart to see what's become of this company. Fear based management and incompetence run rampant. The CEO is reactive instead of pro-active, creates initiatives like a humming bird with ADHD and then throws a tantrum when they don't workout. One idea snowballs into multiple projects that waste associates time due to lower level management hearing "I like blue" from the CEO and suddenly everything that comes from PetSmart needs to be blue. Spineless and terrified to lose their jobs, there is no leadership. No mentoring. Amazing associates have either been let go or quit without looking back. The few of us that hold out hope for the old days of a culture you could be proud of are dwindling daily. I'd cry if I wasn't so burnt out. The days were I worked hard to make a difference have been replaced by absolute apathy because just don't care anymore. This place, a place I used to take pride in working at, has just become a paycheck and a way to pay the bills until I find something better.

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5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
5d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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