Former CEL - Customer Engagement Leader PetSmart Employee Review

1.0
28 Mar 2017
Recommend
CEO approval
Business outlook

Pros

You get to work with animals. Some managers are nice. You constantly have to throw meaningless events. You can never separate work and home because you end up spending more time at work than anywhere else.

Cons

Unrealistic expectations. They count customers and get angry if everyone who walks through the door doesn't buy anything it's a pet store people always come in to look! The district managers are constantly going on foreign sprees and give no warning. The company is always pushing something onto customers to buy, which causes them to become angry and annoyed. Petsmart does not take care of their employees, they give you so much to get done but they don't give your store hours for employees to get it done. Managers then have to stay late and work days off just to accomplish anything. District leaders are ver condescending and lack compassion, if you don't enjoy your job leave. Do not take it out on your employees.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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