its a fun and interesting working place that changes and stays interesting - Anonymous employee PetSmart Employee Review

4.0
23 Dec 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

the different animals and the different people make it fun and interesting

Cons

you often have to deal with stubborn coworkers and customers on how to "properly" care for an animal while there is no one way to do so

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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