It was stable about a year ago but everything seems to be shifting. Went from public traded Co. to Private. - Anonymous employee PetSmart Employee Review

5.0
21 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Present: Mostly work with animal lovers that want what is best for the animals. I believed we are the best kind of People! Those who are willing to care for others. Pasttence: Great Company morals. Worked for the good of employees, animals and customers. There was a sense you mattered. There was potential for growth. Now that has changed.

Cons

The work load and stress has doubled. Every thing is about making plan $$$ instead of "Saving lives." It has gone from a career with a future to a job. Management is a revolving door so everything is either incomplete or up in the air.

Explore other reviews about PetSmart

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
3d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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