Store Leader - Store Leader PetSmart Employee Review

2.0
22 Jun 2016
Recommend
CEO approval
Business outlook

Pros

Enjoy working with other Store Leaders, staff, and customers. Not many jobs out there that allow you to "play with the puppies" while working.

Cons

Very stressful position. Job is not for the faint of heart. New ownership has stripped away service hours, reduced bonus structure and put into place a highly competitive scorecard that pits stores against each other. Now stores no longer work together and hold ideas back from one another in order to gain a competitive edge against the group. PetSmart is highly successful at making money at the expense of its employees.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
1w
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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