Great experience with animals, but demanding work schedule - Anonymous employee PetSmart Employee Review

1.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get to work with animals. There's room to move up in management if you have open availability 24/7 and are basically on call.

Cons

Not a great work/life balance. Expected complete open schedule 7 days a week open-close where they'll have you working close/open shifts. There's never enough hours for everyone. Constantly forcing you to upsale memberships, app enrollments, autoships, and coupon books. If you do not meet their daily metrics, they will cut your hours even more. Will force you to sell live animals to homes where they will be neglected.

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PetSmart Response
3w
Hi there! We’re glad to hear there are aspects of #LifeAtPetSmart you enjoy, and we also appreciate you sharing your concerns. Please know that support is always available through our anonymous CareSmart line at 1-800-738-4693 if you’d like to connect directly with our team.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
5d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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