Callers were nicer than colleagues - Customer Service Representative (CSR) Penn Mutual Employee Review

Great benefits with continued improvements Fair salary Complete support of work life balance at all levels

Some business areas see very high work volumes with no additional staffing which causes burnout

Base salary is standard within the industry and the benefits package is strong. The annual bonus is a genuine differentiator in total compensation. The work itself offered real opportunities to build technical skills, particularly for those in data and analytics roles, with access to projects that should have a meaningful business impact.

Organizational restructuring has been a recurring theme, creating uncertainty around team stability and long-term role security. Communication from senior leadership during periods of change was inconsistent, making it difficult to plan or feel confident in the direction of the company. Employees may find themselves in limbo when priorities shift at the leadership level.