It's ok for now... - Customer Solutions Agent II PayPal Employee Review

3.0
5 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Benefits are decent Free soda and sparkling water Vendors onsite for breakfast and lunch so you don't have to waste part of your lunch break traveling Awesome over the top Christmas party Annual Family day at Hershey park Nice onsite Gym with trainer and different classes during the week Co-workers and "most" management are laid back and cool Recognition of top performers with a luncheon Quarterly bonus opportunity

Cons

I've been working here for 2yrs and it's been sufficient to get me by. It's not a place I see myself staying for the long haul. I don't see much room for advancement unless you're someone's favorite. The turn over rate is ridiculous. The pay is low compared to other companies and for them to be a billion dollar company themselves. Having to take on more responsibility but the pay rate doesn't increase. They change metrics on you at the drop of a dime so it's difficult for you to meet criteria to make bonus payout. I think it's all politics

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PayPal Response
10y
Thank you for for feedback and the great work you do everyday at PayPal. We appreciate your kinds words about our campus and other office perks and also your candid feedback on where we can get better. Development is a huge part our commitment to employees and we encourage our teammates to create a development plan in partnership with their leader so that we can enable future career growth across our business. Our goal is to develop and retain our employees through strong focus on development, competitive pay and bonus structures that reward top performing employees. We do look at our bonus structures on a regular basis to ensure fairness to our teammates while continuing our focus on delivering a world class customer experience.

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5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Good experience - Good environment - Good people

Cons

-The products can be boring if you arent interested in it

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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