If I wanted you to be miserable, I'd encourage you to work at PayPal - Anonymous employee PayPal Employee Review

1.0
24 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As I understand it, there are no pros left. The large window of hours to work and the days of the week in which to work them have been taken away. The only pro is there's a free gym with free group fitness classes available. Oh, and the guy who works at the deli sandwich station and the one cashier lady are super awesome. Pros are few.

Cons

Horrible, demeaning, zero morale, weird feelings in the air, black cloud hanging over, several not good people, egos, hypocrisy, management does NOT have your back, as a matter of fact, several of them view your back as wide open to be stabbed. And this is for no reason. You can be just a person who shows up to work every day and minds your own business, and management will for some reason pick you out. As will certain evil people on the floor. No reason. It's just the culture there. You know how addicts and people with serious character defects and issues somehow find each other? That's PayPal and the horrible individuals that work there. The entire place and the entire experience of working there is one big con. Management encourages snitching, even when none of it is true, and pulls the innocent, unsuspecting person who was snitched on (lied about) into a meeting room and "confronts" them. But they won't say who said it, or what they said, which leaves you defenseless. And they know it. And if you, as the unsuspecting innocent one, dare to defend yourself, management only doubles down on you. It's like the Gulag Archipelago in that place. Something is really wrong there. Management and upper management retaliate against subordinates. Open door policy... non-retaliation policy... non-harrasment policy... these things means to PayPal what religious freedom means to the Pakistani constitution - the words are in the document just for show. And there is nowhere to go unless you want to just become a manager of the department you're in. There's one path, and that's it.

Explore other reviews about PayPal

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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