Pros
The only positive is the team on the ground. The staff support each other because management doesn’t.
Cons
Concerns are consistently dismissed. This company has a pattern of arguing against employee reviews instead of listening to them, which is why so many of us resort to anonymity. Staff are scared to speak up because anyone who raises issues gets labelled “difficult” or feels at risk of being pushed out. The store is freezing to the point that product was affected before action was taken. Staff were simply told to “layer up”. Morale has been low for months. We receive constant negative feedback, no encouragement, and no real support. Pay does not reflect the Flagship workload. We’re still below London Living Wage and are paid the same as smaller London stores despite the pressure and demand here. No proper product education. No makeup training, no colour matching support, nothing to help us handle the range of customer concerns we deal with daily. Pop-ups and activations are chaotic and poorly communicated. We find out last minute, are understaffed, and other stores often refuse to help because of how overwhelming it is. Head office visits are often condescending, with no introductions, and we’re treated more like an inconvenience than a team. Excessive camera monitoring and constant radio policing from Assistant Supervisors creates a hostile environment. Clear patterns of racial bias - Black and brown staff are nitpicked and scapegoated while others are allowed the same behaviour without criticism. Health and safety is barely practiced beyond the basic online module. No proper staff room. Breaks are taken on camping chairs with food on our laps which is unacceptable for a Flagship. No meaningful benefits: discount is limited, we can’t sample products, and we don’t get early access to launches.