31 Oct 2019
Osaic Response
6yI reached out to our Chief Customer Experience Officer, Lori, Love, and she shared "We appreciate direct feedback, and you've identified opportunities - many of which are already in the works. We're growing which means there are growing pains and that some of what we need to do isn’t easy. We are developing leaders, which includes you, as we believe everyone leads from his or her position. If your peers aren’t meeting our standards of service, you are empowered to be part of the solution and have a conversation with them. We are focused on delivering improved content and training in support of advancing the Advisor Experience across AG, and asking everyone to be part of the solution. I am confident we are working though these opportunities together, and we are all incredibly excited about what’s ahead of us. While we may have operational processes that work like a call center, we are committed to being far more than that and strive to become a true solution center for our advisors. I hope you'll be part of our journey and a contributor to the solutions. I invite you to reach out to me directly."