A workplace in transition and not necessarily for the good. - Anonymous employee Optum Employee Review

3.0
28 Dec 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team uses the most up-to-date technologies and approaches. My management makes it a fun place to work. My manager maintains hight morale in my office. They offer free beverages every day and bagels every Friday.

Cons

The initial salary compensation sucks. However, if you worked hard, it does get better when you receive your first annual performance review. You'd think that if you worked for a healthcare company that the benefits would be good. They recently changed our benefits to United Healthcare and they are not as good as what I had under BCBS nor are they cost efficient. They went up so much that the employee contribution exceeds what is the normal standard across organizations. Many of the perks that made QSSI special are disappearing now that Optum is taking a greater management role. For example, there was no holiday party this year. Finally, QSSI offers no compensation for less than 10 hours of overtime (OT); meaning you have to work 50 hours in a week before you will see comp time which must be used within 90 days. While they bill the contract for those extra hours you work, you'll see nothing from it. In other words, do your 40 [hours] and call it a week.

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3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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