Triage are RN - Triage RN Optum Employee Review

5.0
3 Oct 2023
Recommend
CEO approval
Business outlook

Pros

I've been working at optim for 15 years and love it. I'm work from home. I get a lot of triage calls that come in on the nurse advice line and it can be stressful at times. There's a high call volume and the expectations are high. There are metrics that need met when working this job but it overall I love what I do!

Cons

The metrics sometimes can be difficult to meet. The call volume is high and you need to be able to have decent computer skills because there's a lot of information you look up during your call sometimes! You're flipping from one screen to the other.

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is good

Cons

Compensation is below industry average for tech

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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