AXIS Tower 2 - Customer Service Representative (CSR) Optum Employee Review

Lots of benefits, lots of incredibly smart team members, rewarding work

Large organization that moves slowly, lots of processes that need to be refreshed

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.