Great place to work - Customer Success Manager (CSM) Optimizely Employee Review

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great office location and friendly team

Cons

Large book of business to work with

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Optimizely Response
2d
Thank you so much for your kind words and for sharing your experience! We’re really glad to hear you enjoyed the office location and found the team to be friendly — that’s something we care deeply about. We also appreciate your note on the scope of the role. We know managing a large book of business can be demanding, and it’s something we continuously look at to ensure the right balance and support for our teams. Thanks again for your feedback, and we wish you all the best in your next chapter!

Explore other reviews about Optimizely

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great job on enabling us on AI

Cons

No issues at the moment.

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Optimizely Response
4w
We truly appreciate your feedback and your commitment over the past year. At Optimizely, we are committed to being an AI-first company, and a huge part of that is ensuring our team has the tools and training needed to succeed. Hearing that you feel well-enabled on our AI initiatives is a strong validation of that effort. Thank you for your hard work!
2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

- Active customer base - Modern product - Opportunity for leadership exposure

Cons

- Dismissive promotion culture - Pay is mediocre; employees with more senior titles making the same as less senior employees - Poor career advancement and recognition - Lack of career guidance, support, and proper feedback - “Pull your socks up” mentality with little clarity into promotion opportunity - “You should be grateful to work here” culture

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