Slow and Unsteady Loses the Race - Technical Support Analyst OpenText Employee Review

2.0
16 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Basic benefits are fairly standard, and many of the company's acquisitions are good teams to work for. Hybrid work is good for some employees, depending on position.

Cons

My company was absorbed by OpenText and their management style, corporate processes, and other changes have been uniformly bad for our team. Their stagnant wages and refusal to pay competitively drove away our best managers and most of our technical talent, their internal IT makes it impossible to address even the simplest issues in a timely fashion (or at all), and the shift to hybrid work from fully remote was unnecessary and bad for many of the teams it affected. Their benefits package, being centered around United Healthcare, is also extremely difficult to get more than the most basic services paid through. OpenText also is severely bogged down by poor upper-middle management that takes an extraordinarily long time to accomplish anything. The poor agility of the company often results in major issues being ignored for years at a time out of disinterest in addressing them. Additionally in our team's specific case, the product support team we work with has been systematically sabotaged in a way that seems targeted at reducing cost by pushing our best talent away and terminating employees for highly spurious reasons that only barely meet the definition of "for-cause." And finally, getting briefly more personal in my experience, my newly-appointed direct manager explicitly told me I would not be receiving any cost-of-living wage increase no matter how well I performed, simply because the company does not provide appropriate pay increases as a matter of policy except to a maximum of one or two people per team.

Explore other reviews about OpenText

5.0
5 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pros was that you had a job (and not for long if they find a way to outsource your position in the company).

Cons

Cons are so many to list, but from the leadership in this company being so out of touch with his/her employees, the restructuring done in their company to save some bucks on their end was crazy brutal, firing all of their talented workers to implement automated programs that did not function properly. Overall, horrible experience with OpenText, lies upon lies when it came to growth opportunities and keeping teams in the dark, no communication what so ever. Their business practices were just plain terrible.

4
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