Patient Services Representative - Patient Services Coordinator II Novant Health Employee Review

3.0
3 Aug 2014
Recommend
CEO approval
Business outlook

Pros

The company provides good benefits and working conditions. They encourage further education. If your clinic met the marks that they set for you, such as patient satisfaction, timely appointments etc. each employee would receive a bonus. This was on top of the regular company profit bonuses they give annually.

Cons

Company did seem to be very profit driven. Collecting co-payments was a MUST and if you failed to do so you would get written up. Administration needs to take employee complaints more seriously. The family clinic where I worked went through 4 front desk people in the less than 3 years that I was there. They left because of dissatisfaction with management. There were so many changes being made, no consistency or true leadership.

Explore other reviews about Novant Health

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment and plenty of room for growth

Cons

Salary increase could be more

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Novant Health Response
1mo
Thank you for sharing your experience. We’re glad to hear you enjoyed the work environment and found opportunities for growth during your time with us. We also appreciate your feedback on salary increases. We consistently review our compensation to remain competitive and support our team members, and insights like yours help inform those efforts. Thank you for the contributions you made while you were here and hope you'll make your way back to Novant Health.
3.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, benefits, time off, and they strive hard to make employees feel heard. Not afraid of change or doing something different. Definitely a lot of effort in turning feedback into action.

Cons

Corporate smothers the smaller offices. Way too big and everything is way too detailed to where nothing is easy to find or understand (policies change almost weekly). IT is outsourced and not helpful. Everything is cheap. Employees feel like pampered cattle. "Float" is only for bigger offices and isn't guaranteed. They will short staff you in a heart beat and tell you your burn out is "growing pains". Raises and bonuses are pathetic. Better compared to PHC, but when the CEO earns 6+ million every year and all we are given is $400 bonus and a 1% raise because we didn't reach impossible goals = not fair. 8-5 M-F is not ideal for healthcare. Bring back more Friday at noon hours.

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Novant Health Response
2mo
We appreciate you taking the time to share your perspective on communication, resources, and compensation. Feedback like yours helps inform ongoing conversations as we continue working to support teams across all locations. Thank you for the care and work you provide every day.
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