National Stylist - Not all that Glitters is Gold! - National Stylist Nordstrom Employee Review

1.0
1 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Occasional snacks Team bondings Wfh opps Friendships

Cons

Where do I begin? Well first off I’ve been with the company for 11 months! At first I thought this job was going to be my dream job, but it was not what I expected! Pay: As a stylist your hourly rate starts at $15.50/hour with NO commission! Definitely not worth the amount of stress this job gives! Reasons why they throw parties and buy snacks to compensate the lack of pay! Flawed Quota System: You are required to hit a monthly quota in order to hit your bonus if you don’t have a quota you simply do not get your bonus What is equivalent to making a few days of overtime.. If you make a quota as a team then your manager will get a bonus check! This is why some may feel their managers “act like they care about their them” due to micromanaging & unprofessionalism! In order survive in this company you have to maintain at least 90% or above towards a quota in order to maintain and keep your work from home days. Some of these quota numbers are so unrealistic and didn’t make sense due to seasonality of purchasing! Even the sales managers admitted that the numbers were too high & that they failed last year so basically they were setting us up for failure from the beginning. Unprofessionalism among some Managers: As mentioned, Sales Manager’s receive a bonus check whenever their team hits their quota so with that some managers micromanaged their teams. Some of them would gossip between other managers about their failing team players. It was just overall unprofessional & upper management didn’t really care! I’ve had many colleagues during my time that would go to upper management and HR but nothing was resolved. It’s very sad! Turnover Rate: Extremely High, at least 2-3 people quit every week!

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Nordstrom Response
7y
Thanks for taking time to share this feedback with us. We're sorry you had a bad experience while working at Trunk Club. This past year, we rolled out a performance-based compensation plan and are continuing to evolve it based on our employees' feedback. We keep asking for feedback from the team. We appreciate their honesty on ways that we can ensure fair and equitable pay. We want our stylists to succeed, and setting quotas is part of measuring that success. We set quotas based on seasonality, historical data, marketing efforts, and industry trends. Given these factors, there is natural ebb and flow with quota goals throughout the year. We regularly ask for feedback and restructure contests, awards, and incentives based on what they say. Trunk Club has big plans to keep growing, and that growth comes from our stylists. While our goals may be aggressive, we do everything we can to make sure quotas are realistic. We've recently created a management training program that helps our managers grow to be the best leaders they can be. We're also committed to making Trunk Club a fulfilling place to work. We encourage you to contact me at kelly.corcoran@trunkclub.com or HR@trunkclub.com if you'd like to speak further. Kelly Corcoran, Head of National Sales

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