If you want to join a cult, work at Nordstrom in the cosmetic dept - Cosmetics Counter Manager Nordstrom Employee Review

1.0
19 Sept 2012
Recommend
CEO approval
Business outlook

Pros

decent retail pay plus commission in the cosmetic dept

Cons

Horrific Management, terrible schedules, disrespect from management, cult-like environment. Evidently, management is not allowed to socialize or even speak to anyone who is not management outside of work! Also, no employee at anytime is allowed to use the restrooms in the store, they must use the public mall restroom! It's pretty obvious with these 2 rules alone that management has absolutely no respect for their employees. Also, if you don't make your numbers, they expect you to actually walk over to a customer (even if they're in another dept) and pretty much drag them to your counter to sell them something.....Wake up Nordstrom Management....It's supposed to be about Great Customer Service....remember?!!! Oh yes....and if you're full time...don't hold your breath because they can cut your hours to part time anytime they want....nice, Hah?!

Explore other reviews about Nordstrom

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, team, and work/ life balance.

Cons

Growth is more reachable if you're in Seattle.

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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