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      Newrez

      Engaged employer

      Newrez reviews

      Don't waste your time - Systems Support Analyst Newrez Employee Review

      1.0
      24 May 2022
      Systems support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      You learn a lot but the cons out weigh the pros by far

      Cons

      It's a hit or miss if you need help from someone more senior that knows the systems as they are too busy or just MIA. You work your tale off, pull in the highest completed task with a very high star rating and when they are done with you they let you go with no warning, you find out your laid off because you can't log into the system. That's it. No call, no Thank you for your services nothing. Then a few hours later you get an email from HR to sign separation papers. This is not how a business is ran and management should be ashamed of themselves. I wonder how they sleep at night

      avatar
      Newrez Response
      4y
      Thank you for taking the time to share your feedback with us. We are very sorry to hear about your frustrating experience. Transparency is always our goal and we appreciate you bringing your concerns to our attention. We will be sure to share your feedback with the appropriate team.

      Explore other reviews about Newrez

      5.0
      5 Jul 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

      Cons

      The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

      avatar
      Newrez Response
      3d
      Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
      2.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

      Cons

      - Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

      avatar
      Newrez Response
      3d
      Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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