Good temporary job - Senior Boutique Specialist Nespresso Employee Review

2.0
11 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The company offers very good benefits, that's about it. The coffee is lovely in the end of the day. I just think its a good job to have temporary as it helps build customer service skills.

Cons

After working for the company for two years, I was convinced that management and corporate don't care about their workers. As long as we are hitting our unrealistic sales goal, management will be happy. There's been many issues that I have addressed to my former manager since I first started working such as IT and the primitive POS system thats seems to be running on the same software as Windows 98, I understand that making POS software is expensive but with the magnitude of a brand like Nestle/Nespresso, this should be a very affordable and simple fix that corporate/IT should be able to manage. Also the internet constantly running slow with such a system makes the whole payment procedure miserable for the employee and the customer. Add that with the complexity of knowing how to use the system for newer employees must be very intimidating. It's also a joke that every year they raise the prices of coffee while all the wages of the employees remain the same. This becomes more frustrating when I, as a supervisor for the store, personally felt like i was the store manager when the store manager will always be in the back, doing meetings with corporate while I would be leading all operations on the floor. I would also have to show the store manager how to do simple functions on the floor when they did step out to help out on the floor. the store needed a leader not a corporate puppet. lastly, uniforms. for the last year or so I've been wearing the same set of shirt and pants due not having more. The newer hires are deprived of any new uniforms due to corporate claiming they can't order anymore for the last year or so. That's almost as long as I worked for. But all of this doesn't sit well with me when i get provided a uniform when all the newer needs to pay out of pocket for their own black pants and white shirts. I understand this doesn't seem like a big deal but from the client perspective, they'll be stepping into the store to find half the staff in uniform and half in white dress shirts. that just demonstrates a lack of organization within the company. I hope the company changes things around but I don't know if they will.

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Nespresso Response
3y
Dear Former Senior Boutique Specialist, I appreciate you taking the time to share your detailed feedback. Let me start by saying, Nespresso is dedicated to providing an environment that inspires and excites our employees. We value the contribution each employee makes to the overall culture at Nespresso and are always looking for ways to invest in the wellbeing of our employees. We are proud to offer our employees competitive compensation and a benefits package like you mention. In terms of your constructive feedback, to your point on our systems, we are constantly working to improve our technology across the company, including our POS system. I’m happy to share that we recently launched a global digital transformation initiative to address the technology infrastructure as you suggested. In regard to your feedback on management, while Store Managers do serve as a link between the boutique and the corporate team, they should also be supporting and advocating for their teams. There is always value in continually training and developing our people, particularly managers. At Nespresso, we offer an abundance of trainings and refresher trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. As you mention, and with many other goods over the last two years affected by the pandemic, the supply chain we depend on for our uniforms has been disrupted. In terms of work arounds due to the shortages we have experienced, managers were advised to provide uniforms from alternate local vendors and using their corporate cards to purchase. Our team has worked hard to reconfigure the ordering process in 2023 so I am confident this issue will be resolved. If you would like to discuss this or any additional feedback, please reach out to me directly. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Explore other reviews about Nespresso

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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Nespresso Response
18h
Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We also take note of your comments regarding your overall experience in the role. We understand that customer-facing positions can come with unique challenges, and we continuously strive to support our teams and create an engaging and positive workplace. Your feedback is valuable as we continue to improve the employee experience. We wish you all the best in your future endeavors. Thank you.
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