A TECH DISASTER! - Anonymous employee Nespresso Employee Review

1.0
15 Sept 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly co-workers who are genuinely helpful, depending on where you work .

Cons

Terrible outdated POS system that causes a lot of stress for retail staff and customers alike. (Windows 7!!! I'm not kidding! Hasn't been updated in over 5 years and keeps breaking down, and that's only if you can actually log on to the system, which takes forever. This often results in abuse from customers so is incredibly stressful... Also convoluted and overly complicated procedures for in-store subscription, among other things.... promo codes supplied by HQ are also often unreliable, leading to more confusion and headaches. The tech department never offers its retail stores any decent support and they are just expected to suffer with it all.

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5.0
5 Jun 2026
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Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

avatar
Nespresso Response
1w
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
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