No support - Anonymous employee Nespresso Employee Review

1.0
6 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay and good benefits. Plenty of training available. Very operations heavy which gives you a better understanding of business practices.

Cons

No work life balance. Part time 30’s are being told they have to work 5 days a week and open availability, which means no school or other job. All of upper management seems to support new direction. Really depends on which store you work at...most managers are flexible but some are just arrogant and not willing to invest in their employees futures. New manager doesn’t care about his employees and it shows. He actively pushes people out that won’t conform to his “authority” and management style.

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Nespresso Response
8y
Hello - Thank you for your review. We are glad to read that you have enjoyed the benefits and training offered at Nespresso. We strive to ensure our employees receive relevant and on-going training to enable them to provide customers with best-in-class experience and also develop themselves. I have carefully read your cons and advice, however I would have liked more information to fully assess the situation you are describing. If you have more specifics you want us to review, please contact me or our confidential employee help-line at 888-424-2409. Thank you, Guillaume Le Cunff President @Nespresso USA

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5.0
5 Jun 2026
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CEO approval
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Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
12 Jun 2026
Recommend
CEO approval
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Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

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Nespresso Response
1w
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
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