Poor training / bullying trainers - Call Handler NHS 24 Employee Review

The training was appalling and the lead trainer was a bully. Literally on day one, she intimated that training was a pass / fail situation and that failure would result in the trainee being removed from the role (i.e. sacked, which was not made at all clear during the recruitment process). She ruled trainees with fear, shrieking at them for very minor things, like returning to the training room a few minutes early or failing to follow the script verbatim. She was also unprofessional, while the trainees were practicing their scripts, we could hear her on the phone organising her new car. The other trainers were better but there was a lot of inconsistency between what they told the trainees