Seen all the changes and not for the better - Nurse Practitioner NHS 24 Employee Review

2.0
10 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Reasonable salary, good colleagues, nice view from windows. Patients mostly pleasant and glad for help provided. Fast paced and learn a lot. Colleagues knowledgeable.

Cons

Lots of changes over the years and not all for the best. Worsening micromanagment, constant monitoring, sickness and absence policy harsh and implemented with no exceptions. Supposed to be supportive but in fact very intimidating. Some floor managers have never been in management positions before and this is very obvious in their dealings with staff and the way they speak to people. Bullying culture which is from top down in organisation. Promotion is not a matter of what you know but who you know and if your face fits. Grown adults are treated like children and clinical staff are treated like idiots by non clinical team managers who order them about and if you say anything the Senior Nurses in charge will take the side of the Team Manager who is allowed to question your integrity. There is also no scope for changing shift due to poor staff retention and staff sickness levels due to stress caused in part by management. I have never worked in an NHS facility like this where this could happen.

Explore other reviews about NHS 24

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great colleges to work on the variety of shifts

Cons

Shame that TM/management feel that they are better than everyone else yet they do not have a clue what call handlers have to put up with. Shifts can be very close together with late finishes with the dept making them up not having a clue as to how tough the turn around on shifts are as they dont do shifts

2.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Helping people, adequate pay, NHS pension

Cons

Appealing behaviour from managers who do nothing all day and enjoy abusing staff for a laugh. Management seem to have their own group who just enjoy sitting in higher position and enjoy the power on other. Really unhelpful, the HR should do a better job when hiring managers.

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