Pros
In all,i have just under ten years in with NAPA / GPC.In that time,i have worked for them in three states and seven stores.The company has a great outlook,along with the other companies under the Corporate "GPC" banner.In general,they DO care about their employees.Benefits are not cheap,but they are available to ALL full time employees.They also have ongoing training courses which some are mandatory,and they fully support ASE certification.Many staff from corporate,to store level have well over 10 years in service.If you look for a future,with stability,i would certainly recommend GPC NAPA.
Cons
Not all stores are corporate owned and in many cases,it's hard to see the independents from the corporate stores.Independents are run differently in many cases and i can't say which ones are good,or better. In the case of the "Company owned stores" i can admit that some managers can not handle the pressure of the job,that others can.In these particular stores,the staff often fail as a team and are not around as long as the better run stores are.NAPA will investigate problems like this,IF THEY ARE INFORMED ABOUT IT! Area managers,Divisoin managers and General managers,DO have an open door policy,as do HR managers and Division Vice Presidents. Stores have frieght delivered every night.These stores often get way too much freight sent in and in several stores i have seen,there is just no where to put it. Staff reviews are done often.I usually put my customers first and in my review,it reflected it.I personally was "dinged" for being "too friendly" with customers and "spending too much time with the customers" These "dings" are the only reason i am moving on.It's in my nature to provide good customer service.