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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Not bad to start here and expand elsewhere - Enrollment and Membership Representative MetroPlusHealth Employee Review

      3.0
      27 Oct 2018
      Enrollment and membership representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy my time with Metroplus learned a lot about healthcare and opened my interest in the healthcare management. Consistent schedule with very great benefits. Bring your kid to work and Customer Service yearly acknowledgement event.

      Cons

      Mandatory overtime, long hours at times and work was very repetitive as any call center environment can be. Staff was very unprofessional and played favoritism. Quota was heavily set on number of calls then quality of service. Mentally draining death with many irate callers .

      avatar
      MetroPlusHealth Response
      7y
      Thank you for your review. We are pleased to hear that you’ve had a good experience with us! Feedback from employees helps us grow and improve the company for everyone. However, we are sorry to learn that your experience with fellow employees has been less than positive. It’s very important to us to foster a workplace that is positive and productive for everyone. If you have any additional feedback you would like to provide to management, please feel free to email us at employee.engagement@metroplus.org. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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