Avoid - Receptionist Malmaison Employee Review

2.0
31 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Most of the team are good, hardworking people who mean very well and do right by one another.

Cons

Incentives are promised but not paid - everything seems to come with caveats and strings attached although it initially sounds like it's all going to be great. Penny pinching by the company. Pressure to constantly upsell to guests at every turn (with aforementioned incentives not paid even when you do). Low budget pizza parties as thank yous for "hard work". Some members of management treat staff very poorly. Company seems to be dead set on working with the worst interior lighting designers of all time, meaning that it is a constant source of complaints by and problems for guests. High staff turnover and a constant reliance on agency workers when they could just hire proper team members and pay people a little better. Hours/shifts are inconsistent too. Staff who do stick around are constantly overworked.

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Malmaison Response
1y
Hi, Thank you for your feedback. We’re pleased to hear that you worked with a good team of hard workers. We believe that a supportive team dynamic is essential to our success. I am sorry you did not have a positive experience. As a recruitment team we work hard to ensure hotels are supported with recruitment, we are not a penny pinching company so incentives in place would be paid. Again we work hard to ensure we offer the best benefits we can. Thank-you for your feedback all comments are taken onboard. Many Thanks The Recruitment Team

Explore other reviews about Malmaison

4.0
22 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Good team to work with

Cons

Too many’s rooms to clean and not enough help

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Malmaison Response
3y
Hi Thank-you so much for your review. It is great to hear you worked with a great team. Thank-you also for the feedback, all comments are taken onboard. Many Thanks The Recruitment Team
4.0
9 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Good Team, good HR and good pay

Cons

Long hours, bad staff food, small changing area

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Malmaison Response
5y
Hi There, Thanks for your reveiw. Glad you have enjoyed your time at Malmaison. We do offer a range of flexible contracts designed to work around both the employee and the needs of the hotel. These contracts do help maintain a work/ life balance but we do acknowledge that during peak times some shifts may seem longer than others. Ben
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