Does Malmaison pay their employees well?

According to anonymously submitted Glassdoor reviews, Malmaison employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Malmaison. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Malmaison?

58% of Malmaison employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Malmaison 2.8 out of 5 for work life balance, 3.3 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Malmaison?

Receptionist (13) , Bartender (12) , Front Desk Receptionist (10) , Waitress (9) , Server/Waiter (6) , Food and Beverage Assistant (5) , General Manager (5) , Housekeeper (5) , Manager (5) , Brasserie Assistant (4) , Deputy General Manager (4) , Bar Manager (3) , Chef (3) , F & B Assistant (3) , Assistant Manager (2)

What are the pros of working at Malmaison according to real employee reviews?

"FnB team is great, really lovely and willing to help each other." ((in 17 reviews)); "Some of the people are nice" ((in 14 reviews)); "Staff are nice (majority)" ((in 11 reviews)); "Great benefits as an employee for saving money." ((in 5 reviews)); "flexible management, career opportunities and easy promotion." ((in 3 reviews))

What are the cons of working at Malmaison according to real employee reviews?

"Long hours and shift work" ((in 20 reviews)); "Managers don’t care when staff are ill while on site and are usually too busy slagging off their team while milling around the kitchen." ((in 8 reviews)); "No training proper training and the training dictated by HO is seen as this MASSIVE chore." ((in 6 reviews)); "Ethics, Messy place, no organisation, no meals included, low salary, bring your own uniform, do your own laundry" ((in 6 reviews)); "Unsociable working hours" ((in 6 reviews))

Malmaison Reviews

3.4

58% would recommend to a friend

(229 total reviews)

Scott Harper

74% approve of CEO

59% positive business outlook

Malmaison has an employee rating of 3.4 out of 5 stars, based on 229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Malmaison employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

229 reviews

5.0

2 Mar 2023

A Company that Cares

Operations manager

Recommend

CEO approval

Business outlook

Pros

- Amazing career progression. I started working at Malmaison nearly 6 years ago as a part-time waitress during university. With their training and guidance, I am now an Operations Manager. I have seen many of my colleagues start out in the company at entry-level positions and progress to management level. - As staff, we are looked after well, the management is understanding when personal problems arise and do everything they can to help team members who are struggling. We have access to many help-lines, from mental health, to money management, health, and legal guidance. - There are also many opportunities to make extra money, this is another way that the company looks after us. If there are limited hours available in your department, in many cases, you are given cross-training in a department that is busier so that you can get extra hours. - There are lots of fun competitions across the brand that have amazing prizes, like educational trips to Spain, other properties, and even concerts.

Cons

I think that all of the "cons" of working at Malmaison, are simply cons of the industry that you will find working at any hotel chain. Long hours, unpredictable schedules, and emotionally demanding work. If you are a hospitality professional, this kind of comes with the territory.

Malmaison Response

3y

Hi Many thanks for your lovely review. It is great to hear you started 6 years ago with the company and had successful progression. We do really appreciate your feedback and glad you feel the company offers good benefits, this is something we review regularly to ensure we have the best available for our people. Kindest Regards Cheryl

1.0

22 Mar 2017

F&B Assistant

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Many remarkable people to work with

Cons

No appreciation of employees, low salary, discrimination, unacceptable behaviours coming from management

2.0

7 Jul 2024

Very demanding for low pay

Maintenance assistant

Recommend

CEO approval

Business outlook

Pros

Staff Location Diversity Bonus scheme

Cons

Salary Workload Management Toxic culture

Malmaison Response

1y

Hi, Many thanks for taking the time to leave this review. I am sorry to hear, this was your experience. It is nice to read you enjoyed working with good team members. We do review the benefits constantly to ensure we offer the best we can. We do pay above National Minimum Wage for our roles. All positions in hospitality have various work loads which can be discussed with management if there is any concerns. All management in our company are required to attend 2 day workshop with the learning and development team, which helps support the team members. Please do contact us if you wish to discuss this more recruitment@malmaison.com Many Thanks The Recruitment Team

Viewing 1 - 3 of 229 Reviews

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Jobs at Malmaison

Malmaison

Malmaison Reviews

Company ratings over time

Reviews by job title

A Company that Cares

F&B Assistant

Very demanding for low pay

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Jobs at Malmaison