Pros
The tech support job is very hard, you need to learn a lot of technical material. Training is two weeks just to get you on basic calls but then you need to keep training constantly. Overall customers are not too mean but sometimes you get some rude people. Upper management is very old fashioned and it’s holding them back from being a great tech company. For example, remote work should be a standard in today’s age. Moving up is hard cause of the corporate ladder system and if you want to switch to another department you need to put in at least 3-4 years in tech support. Pay is low considering how much tech knowledge you need to absorb. But benefits, insurance, and profit sharing is pretty good.
Cons
Lots of technical info, low pay, not remote. Mandatory weekend shifts.