Lutron Electronics interview questions

initial HR interview via teams very to the book getting an understanding of what you are looking for. second interview... last about 30 minutes via teams, basic behavioral and role specific questions. third interview... be prepared this is a 6 hour in person interview with 6-7 leaders or peers on site. with each time slot lasting anywhere from 15 min - 45 min. This felt more of a get to know you so all could collaborate and make the best decision based on a cultural fit. do your research on each peer as they all come from different departments with completely different backgrounds. this will help you with what to expect from each and form any follow questions you would have. from my side it was interesting to hear how each would describe the employee culture and who would make the best fit.

I first interviewed with Lutron in January 2025 for a Technical Account Manager position but was not selected after the test phase. In February, I applied again for a Customer Service role and advanced directly to the second stage with the team manager. The interview went very well, and I clearly expressed how I view Customer Service as a fundamental part of any company, much like a doctor checking a patient’s pulse to understand overall health. After completing the assigned task successfully (I have previous experience as a CS agent), I was later informed that I was not selected because the team believed I considered the role to be too basic and might leave the company soon. I found this disappointing, as I value the importance of Customer Service and had genuinely expressed my motivation to contribute in that position. Unfortunately, the decision seemed to be based on an assumption rather than on my actual intentions or performance.