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      Lumen

      Engaged employer

      Lumen reviews

      Overall a solid run, with standout teams and generous perks - Lead Program Manager Lumen Employee Review

      5.0
      1 Aug 2025
      Lead program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I spent over 15 years at Lumen, navigating its evolution through multiple mergers (tw telecom, Level 3, and CenturyLink). The culture shifted significantly under new leadership, but the last 9 years were rewarding — largely thanks to the incredible teams I landed on. Benefits were generous, and I always felt supported using unlimited FTO without issue.

      Cons

      That said, merit-based raises disappeared around 2017, so advancement required changing roles every few years. Upon separation, I received a thoughtful package including subsidized healthcare, severance, and outplacement support. Ultimately, your experience here depends heavily on who you work for.

      avatar
      Lumen Response
      10mo
      Thank you for taking the time to leave a thoughtful review about your experience at Lumen. Because of feedback like yours, we get better every day. We're delighted to hear that your time at Lumen was a positive experience! We're committed to cultivating an environment where everyone can thrive. We appreciate your transparency regarding career development opportunities and mentorship. Your feedback is needed to help us improve our future processes. Thank you for the 15 years you've spent with us! We wish you the best of luck with the next step in your career.

      Explore other reviews about Lumen

      5.0
      23 Nov 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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