Steady, stable, chaotic - Customer Solutions Engineer II Lumen Employee Review

3.0
29 Jul 2025
Recommend
CEO approval
Business outlook

Pros

There are plenty of opportunities at the company The benefits are great Schedule is flexible and good for work/life balance

Cons

Workload is cyclical and highly variable Working through a transition now, which is challenging Pay is OK, but not consistent with economic conditions

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Lumen Response
10mo
Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities are needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is also taking a proactive approach to pay equity, regularly conducting market reviews to ensure that Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review, and for all the work you do with us!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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