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      Lumen

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      Lumen reviews

      Centurylink a company on life support - Customer Service Representative-NOHD Lumen Employee Review

      3.0
      9 Mar 2016
      Customer service representative-nohd
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I work with a great, but the company's vision, marketing and unifying principles are lacking which is the result of the Boise NOHD being shut down, but we get to keep our same pay and go back to sales.

      Cons

      Dealing with anger and upset customers who rightfully so should be upset. The company has terrible marketing, training and as a result of high sales goals is forcing the reps to cram and slam products and services in order to keep their jobs. The company really needs to re-evaluate why the are losing so many employees' and customers'.

      Explore other reviews about Lumen

      5.0
      23 Nov 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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