Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 692 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 452 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 432 reviews)); "Good culture and down to earth coworkers" ((in 186 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 134 reviews))

What are employees saying about Lumen redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen redundancy and their outlook for job security at Lumen in 2026.

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Lumen reviews

Great Place - Operations Technician III Lumen Employee Review

4.0

19 Dec 2024

Operations technician iii

Recommend

CEO approval

Business outlook

Pros

Great place to move upf

Cons

Not a lot of time for PTO

Lumen Response

Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. We're glad to have you on board with us!

Explore other reviews about Lumen

5.0

24 Jun 2026

Project coordinator

Recommend

CEO approval

Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Lumen Response

Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!

4.0

9 Jul 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The managers are very supportive when it comes to career development and mobility at Lumen.

Cons

Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.

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Jobs at Lumen

Operations Technician III - Public Sector

OPERATIONS TECHNICIAN III - PUB SEC

Operations Technician III - Tempe, AZ, Denver, CO

Sr IT Systems Engineer - PUB SEC

LEAD IT SYSTEMS ENGINEER - PUB SEC

Herndon, VA

US$150K - US$180K /yr

(Employer provided)

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Great Place - Operations Technician III Lumen Employee Review

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